Customer Service Representative

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Tallahassee, FL

Job status
Full time
Pay
$13.50 – $15.50 Hourly
Job description
NGA Human Resources is in search of customer-focused, dependable, team players to join our team of over 8,000 professionals worldwide. We now have an exciting opportunity for you to join our Tallahassee team as a Customer Service Representative! This opportunity is great if you are seeking to build a career in HR.

All training is provided. No HR or benefits experience is needed.

We offer the following benefits:
• 7 paid holidays
• Paid time off program
• Medical, Dental, Vision Insurance with premiums partly paid for by the company
• Life/Disability Insurance
• Employee assistance program
• HSA
• 401(k)
• and more!

NGA Human Resources offers you a unique chance to build your career in a vibrant, agile and growing organization, yet one with truly global client relationships and a wide range of opportunities.

Click here to see a few of our Global HR Service Center team members:

Education requirements
• Minimum high school diploma/GED required.
Experience requirements
• Customer service related work experience is highly preferred (retail, restaurant, hospitality, etc.)
• Call center experience is a plus.
Qualifications
• Bilingual Spanish skills are a plus.
• Knowledge of basic computer operations.
• Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards.
• Must submit to a background check and pre-employment drug screen.
Responsibilities
• Interface with customers via inbound or outbound calls or the Internet for the purpose of resolving routine problems with products or services.
• Act as the initial customer contact for our Human Resources Outsourcing (HRO) customers.
• Answer and greet customer calls in a courteous, friendly, and professional manner.
• Listen attentively to customer needs and concerns and demonstrate empathy.
• Clarify customer requirements. Probe for and confirm understanding of requirements and/or problem as the first contact resolution.
• Confirm customer understanding of the solution and provide additional customer assistance/education, as needed.
• Prepare and complete accurate work and update customer files.
• Manage correspondence.
• Communicate effectively with individuals/team to ensure high quality solutions.
• Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.
• Solve problems that are sometimes unstructured and that may require reliance on conceptual thinking.
• Offer solutions to issues that are often non-standard/non-routine and require some clarification.
• Maintain a broad knowledge of NGA HR’s services. This role is the Tier I position for the various towers of services, including Benefits, Organization Management, Human Resources, etc. Therefore, you may be specializing in one particular knowledge tower or various knowledge towers.
Skills
• Ability to demonstrate excellent customer service/support skills.
• Ability to demonstrate excellent written and oral communication skills.
• Strong organizational skills, such as the ability to multi-task, set priorities, and follow-up in a timely manner.
Work hours
• Monday-Friday, 8-hour shifts between 8am-6pm.

Meet our hiring team on Thursday, April 11th, 12pm-6pm.
Click "Apply now" for more information.

About us:
NGA Human Resources is a market-leading, global, Human Resources services provider offering innovative HR business solutions. Our 8,500 employees are dedicated to delivering excellence through HR consulting, HR outsourcing and HR technology. As a recognized global HR services leader, we have offices in 35 countries on five continents, supporting customers in more than 145 countries.

We are an Equal Opportunity Employer.
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