Customer Service Representatives

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Tallahassee, FL

Job status
Full time, Contract, Temporary
Pay
$11.50 – Hourly
Job description
NGA Human Resources is a market-leading, global, Human Resources services provider offering innovative HR business solutions. Our 8,500 employees are dedicated to delivering excellence through HR consulting, HR outsourcing and HR technology. As a recognized global HR services leader, we have offices in 35 countries on five continents, supporting customers in more than 145 countries.

Temporary Positions to support our client for Open Enrollment with attractive compensation program
• $11.50 per hour
• Paid training - No HR or Benefits experience is needed.
• 8 hour shifts (8-5p or 9-6p Monday thru Friday)
• No Weekends
• Advancement Opportunities
• Temporary position with opportunity to go longer
• Also seeking Bilingual – English/Spanish Candidates

NGA Human Resources is in search of customer-focused, dependable, team players with excellent written and oral communication and organization skills and basic computer operations skills. You will be the initial customer contact for our Human Resource Outsourcing (HRO) Open Enrollment for inbound and/or outbound telephone calls.

Experience requirements
• 1-2 years Customer Service related work experience (for example: Retail, Restaurant, Hospitality, Call Center, etc.)
• Call Center experience is a plus
• No previous HR or Benefits experience required

These opportunities are great for those seeking to build a career in HR or for those wishing to gain Call Center experience.
NGA Human Resources offers you a unique chance to build your career in a vibrant, agile and growing organization, yet one with truly global client relationships and a wide range of opportunities.

This is for a Contract class that will begin July 16, 2018
We are seeking candidates with any of the following, or a combination of, skill sets/experience:
• High School diploma or GED required.
• Knowledge of basic computer operations.
• Ability to demonstrate excellent customer service/support skills.
• Ability to demonstrate excellent written and oral communication skills.
• Organizational skills, such as the ability to multi-task, set priorities and follow up in a timely manner.
• Can pass a criminal background check and pre-employment drug screen.

Does this describe YOU?
If YES, we invite you to Apply Immediately!

NGA Human Resources offers you a unique chance to build a career in a vibrant, agile and growing organization, yet one with truly global client relationships and a wide range of opportunities. At NGA, we’re dedicated to our clients, and we operate as a single, global team striving for excellence and innovation in everything we do. Talk to NGA and discover what A World of Opportunity can mean for you!!

***As part of our recruiting and selection process, our organization conducts a background check and requires a pre-employment drug screen

Education requirements
• Minimum High school diploma/GED is required.
Experience requirements
• Customer service related work experience highly preferred (for example: Retail, Restaurant, Hospitality, Call Center, etc.)
• Call Center experience is a plus
• No previous HR or Benefits experience required
Qualifications
• Knowledge of basic computer operations
• Ability to demonstrate excellent customer service/support skills
• Ability to demonstrate excellent written and oral communication skills
• Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
• Must have organizational skills, such as the ability to multi-task, set priorities and follow up in a timely manner
Responsibilities
The Role: Interface with customers via inbound or outbound calls or the Internet for the purpose of resolving routine problems with products or services. As a "Problem Resolution Associate" you are the initial customer contact for our Human Resources Outsourcing (HRO) customers.


Principal Duties and Responsibilities:
=============================
· Answers and greets customer's calls in a courteous, friendly, and professional manner using NGA HR policies, procedures and practices.
· Listens attentively to customer needs and concerns; demonstrate empathy.
· Clarify customer requirements; probe for and confirm understanding of requirements and/or problem as the first contact resolution.
· Confirm customer understanding of the solution and provide additional customer assistance/education, as needed.
· Prepare and complete accurate work and update customer ticket/file via system.
· Conduct correspondence with customers and team members.
· Communicate effectively with individuals/team to ensure high quality and timely expedition of customer requests.
· Effectively transfer misdirected customer requests to the appropriate party.
· Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.
· Participate in activities designed to improve customer satisfaction and business performance.
· Occasionally use decision-support tools to answer complex questions or to verify subject matter details.
· Solve problems that are sometimes unstructured and that may require reliance on conceptual thinking.
· Offer solutions to issues that are often non-standard/non-routine and require some clarification.
· Maintain a broad knowledge of NGA HR’s services. This role is the Tier I position for the various towers of services, such as Benefits, Organization Management, Human Resources, etc.; therefore, you may be specializing in one particular knowledge tower or various knowledge towers.

Skills
Paid training is provided. No HR or Benefits experience is needed.
Work hours
Monday through Friday Shifts from 8:00 am to 6:00 pm.
Willingness to rotate shifts, as needed
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